USPS® uses many package tracking status scans. Here are the most common statuses, what they mean, and what you can do when you see them. We invite all customers to sign up for Informed Delivery® notifications which offers a digital preview of your mail and allows you to manage your expected packages. Check the latest tracking status of your package here.
Other sources of information:
Bạn đang xem: Where is my package? Tracking Status Help
- Domestic Claims – How to file a claim
- Missing Mail – How to submit a Missing Mail search request
- Delayed Mail and Packages – Delivery standards for all mail classes and when to contact Customer Service
Delivered
What It Means: The package has been delivered with a recorded date, time and delivery location. If your package shows a delivered status but you can’t find it, your carrier may have placed it in a safer location. Please check:
- Garage
- With others in your household
- Mailbox – Packages may come separately from your regular mail; check again later in the day
- Porch
- Areas protected from weather
- Areas out of street view, such as under a mat or near a back entrance
- Exterior doors and any locations where the package could be placed
If you have a multi-unit community mailbox and there is a key in your regular mail compartment, your package is in a parcel locker. Check the key tag for the corresponding locker number and open that locker. If you live in an apartment/condo, contact your building’s management office to see if the package was left with them.
What You Can Do: If you still can’t find your package and it has been over 24 hours since the ‘delivered’ status, use your tracking number and submit a service request to your local Post Office™.
In TransitArrived at USPS FacilityDeparted USPS Facility
What It Means: The package is currently being processed or transported to your delivering Post Office™. These types of tracking scans may appear multiple times from the same facility and/or on different days as it is traveling.
What You Can Do: The package is on its way and we are working to get it to you as soon as possible. Please sign up to receive text or email tracking updates to follow the package on its journey. Additional tracking information will display when the package arrives at unit and is out for delivery.
Out for Delivery
What It Means: The package has been prepared for delivery at your local Post Office™ and will be delivered by a carrier today. Not all packages are delivered by the same carrier who delivers your regular mail and may arrive at a different time or later in the day.
What You Can Do: Please sign up to receive text or email tracking updates to follow the package on its journey. If the package hasn’t been delivered within 24 hours of this status, use your tracking number and submit a service request to your local Post Office™.
Arrived, Departed or Picked Up by Shipping Partner Facility, USPS Awaiting ItemOn its Way to USPS
What It Means: USPS does not have possession of the package. Your package was picked up by a shipping partner or arrived at or departed their facility, and they will be transferring it to USPS for processing and delivery.
What You Can Do: Please contact the shipper if you have questions about the status. The package is on its way, but we do not yet have it. Please sign up to receive text or email tracking updates to follow the package on its journey. Additional tracking information will display and a delivery date will be provided when USPS receives the package.
Insufficient AddressNo Such Number
What It Means: The package is being returned to the sender. Some part of the delivery address is missing, incomplete, or incorrect and the package can’t be delivered.
What You Can Do: When the sender receives the returned package, confirm that the delivery address is correct and that it is written completely and legibly on the package or label. The sender will need to reship the item with new postage. Please sign up to receive text or email tracking updates to follow the package on its journey.
No Access to Delivery Location
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What It Means: Your carrier could not get to your mailbox, porch, garage, etc. Common reasons are: a vehicle blocking your mailbox, loose dog or other animal interference, address is in a gated community or locked building we could not get into, public utility work, or emergency responders.
What You Can Do: No action is needed at this time. We will automatically reattempt delivery the next business day. Check the area for anything that might block delivery access to your home or mailbox. Please sign up to receive text or email tracking updates to follow the package on its journey. If it’s been more than 24 hours since the No Access status, use your tracking number and submit a service request to your local Post Office™.
Notice Left (No Authorized Recipient Available)
What It Means: The package requires a signature and no one was available to sign for it. The carrier left a PS Form 3849 Redelivery Notice. There will be no automatic second delivery attempt.
What You Can Do: You have three options:
- Schedule a Redelivery for a date when someone will be at home to sign for it; use the package’s tracking number or the barcode number on the Redelivery notice. If delivery to a USPS® Smart Locker is available, it will be indicated on the Redelivery notice.
- Pick it up from the Post Office listed on the notice. An authorized agent can pick it up for you. You must show valid photo ID.
- Request the package to be returned to sender using the Redelivery application.
If you don’t claim the package within the time limit, we will return it to the sender.
Available for Pickup
What It Means: The package cannot be delivered. It is available for pickup by you or your authorized agent at your local Post Office™ during business hours. A redelivery cannot be scheduled for this package. Use Postal Locator to find your local Post Office.
What You Can Do: Pick up your package from your local Post Office™ beginning the next business day or request the package to be returned to sender. If picking up, you must show valid photo ID. If you don’t claim the package within the time limit, we will return it to the sender.
Shipping Label Created, USPS Awaiting ItemPre-Shipment, USPS Awaiting Item
What It Means: A shipping label has been created with a USPS Tracking® number. The package has not yet been given to USPS. When the package is received, it will be processed and transported to your delivering Post Office™ and a delivery date will be provided.
What You Can Do: Please contact the shipper with any questions. Please sign up to receive text or email tracking updates to follow the package on its journey.
Arrived at Post Office
What It Means: The package has arrived at your Post Office and is being prepared for delivery. The package should arrive today or the next postal business day.
What You Can Do: Please sign up to receive text or email tracking updates to follow the package on its journey. If there has been no change in tracking status within 24 hours of arriving at your local Post Office™ AND no delivery has occurred, use your tracking number and submit a service request to your local Post Office™.
USPS in Possession of Item
What It Means: USPS has received or picked up the package and will begin processing for transport to your delivering Post Office. It is on its way.
What You Can Do: No action is needed at this time. The package is on its way and we are working to get it to you as soon as possible. Please sign up to receive text or email tracking updates to follow the package on its journey. Additional tracking information will display when the package arrives at unit and is out for delivery.
ForwardedForwarded Processed
What It Means: The package is being forwarded to a different address. This is due to a change of address request or because the package is at the wrong Post Office for delivery.
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What You Can Do: The package is on its way and we are working to get it to you as soon as possible. Please sign up to receive text or email tracking updates to follow the package on its journey.
Redelivery ScheduledReminder to Schedule Redelivery of your Item
What It Means: A redelivery was scheduled, or you have received a reminder to schedule a redelivery before the package is returned to the sender.
What You Can Do: Please sign up to receive text or email tracking updates to follow the package on its journey.
If you have not yet scheduled a redelivery:
- Schedule a Redelivery using the package’s tracking number or the barcode number on the PS Form 3849 Redelivery Notice. If delivery to a USPS® Smart Locker is available, it will be indicated on the Redelivery notice.
- Pick it up from the Post Office listed on the notice. An authorized agent can pick it up for you. You must show valid photo ID.
- Request the package to be returned to sender using the Redelivery application.
If you don’t claim the package within the time limit, we will return it to the sender.
Delivery Status Not UpdatedAwaiting Delivery Scan
What It Means: A Delivered status was not recorded by 9pm local time on the date of the Out for Delivery status and we now anticipate delivery of your package on the next business day.
What You Can Do: If it has been over 24 hours since this status, use your tracking number and submit a service request to your local Post Office™.
Notice Left (No Secure Location Available)
What It Means: The carrier did not see a secure place to leave the package and returned it to the Post Office. There will be no automatic second delivery attempt for the package.
What You Can Do: You have three options:
- Schedule a Redelivery for a date when someone will be at home to sign for it; use the package’s tracking number or the barcode number on the PS Form 3849 Redelivery Notice. If delivery to a USPS® Smart Locker is available, it will be indicated on the Redelivery notice.
- Pick it up from the Post Office listed on the notice. A authorized agent can pick it up for you. You must show valid photo ID.
- Request the package to be returned to sender using the Redelivery application.
If you don’t claim the package within the time limit, we will return it to the sender.
Held at Post Office, At Customer Request
What It Means: The package is being held at your local Post Office. This is due to a USPS Hold Mail® request, Hold for Pickup request or USPS Delivery Instructions® request. A redelivery cannot be scheduled for this package.
What You Can Do:
- Packages held as part of a valid USPS Hold Mail® request will be handled according to the instructions in the request (carrier delivery or customer pickup).
- If there is no USPS Hold Mail request for your address, you must pick up your package from your local Post Office™. Use Postal Locator to find your local Post Office. You must show valid photo ID. If you don’t claim the package within the time limit, we will return it to the sender.
If you did not make a request, use your tracking number and submit a service request to your local Post Office™.
Shipment Received, Package Acceptance Pending
What It Means: A postal facility has received a container or pallet of multiple packages, but processing has not started. Once the container is opened, each individual package will receive a scan indicating postal acceptance.
What You Can Do: The package is on its way and we are working to get this to you as soon as possible. Please sign up to receive text or email tracking updates to follow the package on its journey. Additional tracking information will display when the package arrives at unit and is out for delivery.
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